Refund policy

Refund and Exchange Policy at Studio Spirali

Your Satisfaction is Our Priority: At Studio Spirali, our main goal is to ensure our customers are delighted with their purchase. We understand the importance of choosing the perfect piece of jewelry, and we're here to help. Our customer service team will review each case individually and do our utmost to assist.

1. Standard Silver and Gold-filled Jewelry Returns: For our standard gold-filled and silver jewelry, customers may return items within 30 days of purchase for a store credit or a refund to the original payment method. Items must be returned in their original condition, without any damage. Return shipping costs are the responsibility of the customer.

2. Size Exchanges for Silver and Gold-filled Jewelry: If you need to exchange a gold-filled or silver piece due to a size issue, you can do so without any additional charges, except for the shipping cost.

3. Warranty-Related Exchanges: Should you need to exchange an item under warranty, we will cover the shipping costs.

4. Solid Gold and Custom Orders: Items made of solid gold or those that are custom-made are exceptions to our standard return policy. Once they are crafted, they cannot be canceled or resized due to the nature of gold which cannot be easily disassembled and reassembled. However, if there's a need for a change, customers can return the jewelry for recycling and receive a 50% credit of the original value towards a new purchase.

5. Refund Amount: Any refund will always be based on the amount the customer originally paid.

6. Warranty on All Jewelry: All our jewelry, including those made of solid gold, come with a warranty. For custom orders, warranty terms might vary based on customer requirements.

In any case, please reach out to our customer service at support@studiospirali.com for any inquiries or assistance. We're here to help and ensure you have a pleasant experience with Studio Spirali.